Paula Frazer is a trainer and coach dedicated to bringing more empathy into the heart of leadership, coaching, and service.  With over 20 years of experience as a senior leader building empowered, high-performing teams, Paula understands firsthand what it takes to lead with both authenticity and humanity.

Paula’s approach centres on three core pillars: leading with empathy, coaching with empathy, and service with empathy. Paula partners with individuals—often at a crossroads in their career, calling or leadership—and with organisations looking to build emotionally intelligent, human-centred cultures. She supports clients to reconnect with what truly matters, uncover limiting patterns, and lead with greater clarity, confidence, and intention.

Whether facilitating a workshop, offering one-to-one coaching, or supporting teams through change, Paula brings a warm, empathic presence that helps people feel seen, heard, and safe. Her encouraging and intuitive approach creates a welcoming space where individuals can explore with honesty, reflect deeply, and move forward with clarity and confidence.

Paula offers tailored leadership training, insight-led coaching programmes, empathy focused customer service training and development experiences designed to bring Empathy at Work to life—so that individuals and organisations can thrive with confidence and purpose.